Privacy Policy

Effective Date: March 10, 2025

Oakley Health Privacy Policy

Effective Date: March 10, 2025
Last Updated: July 15, 2025

Oakley Health (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information in accordance with applicable privacy laws, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or use our services, including the Patient Pathways Quiz.

By using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect We may collect the following types of information from you, either directly or indirectly:

Personal Information:

  • Name

  • Email address

  • Medical information shared voluntarily (e.g., migraine history)

  • IP address (if linked to other data)

Non-Personal Information:

  • Browser type

  • Device type and operating system

  • Pages visited and time spent on our website

  • Referring website addresses

2. How We Use Your Information We use the information we collect for the following purposes:

  • To provide and improve our services and user experience

  • To respond to inquiries and provide customer support

  • To connect you with Oakley-trained physicians

  • To generate personalized resources, such as PDF treatment plans

  • To communicate with you about our services, offers, and educational content

  • To operate and ensure the security of our website and services

  • To meet legal or regulatory obligations

We collect and use personal information only as necessary for the purposes described in this policy.

3. Consent By using our services and submitting personal information, you provide explicit consent for the collection, use, and storage of your data as described in this policy.
You may withdraw your consent at any time by contacting us at hi@oakleyhealth.co. Please note that withdrawing consent may affect your access to certain features of our website or services. You may refuse or withdraw consent for specific uses of your information (such as marketing emails) without affecting your access to the core services of our platform.

4. Information Sharing and De-Identification We do not sell your personal information. We may share data in the following limited circumstances:

  • De-identified, aggregated data may be shared with trusted third parties (e.g., pharmaceutical partners) for research, analytics, and commercial planning.
    This data does not contain any personally identifiable information and cannot reasonably be used to identify you.

  • By participating in the Quiz, you consent to the sharing of de-identified data with our partners.

  • We may disclose personal information to third-party service providers who help us operate our website or deliver services, provided they agree to protect your data in compliance with applicable privacy laws.

  • We may disclose your information if required to do so by law, regulation, or court order.

5. Data Retention We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law. Once your information is no longer needed, it will be securely deleted, anonymized, or destroyed.

6. Data Security We use appropriate administrative, technical, and physical safeguards to protect your personal information, including:

  • Encryption in transit and at rest

  • Access controls and secure data storage

  • Limiting access to authorized personnel only

We strive to maintain the confidentiality and integrity of your data at all times.

7. Cross-Border Data Transfers Your information may be stored or processed in Canada, the United States, or other jurisdictions. As a result, it may be subject to access by foreign governments under the laws of those jurisdictions. We take reasonable steps to ensure that service providers in other countries provide a level of protection equivalent to Canadian standards.

8. Third-Party Links Our website may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

9. Google Workspace for Healthcare We use Google Workspace for Healthcare to securely manage sensitive information in accordance with industry best practices. Where applicable, we enter into contractual agreements with our service providers to ensure data is handled in compliance with privacy laws, including PIPEDA in Canada and HIPAA in the United States where relevant.

10. Cookies and Tracking Our website is hosted on Squarespace, which uses cookies and similar tracking technologies to help operate the site, improve user experience, and gather anonymous analytics. These cookies may collect information such as your browser type, IP address, and how you interact with our website.

You can control or disable cookies through your browser settings; however, doing so may affect the functionality and user experience of our website. By continuing to use our website, you consent to the use of cookies as described in this policy.

11. Your Rights As a user, you have the right to:

  • Access the personal information we hold about you

  • Request corrections to your personal data

  • Withdraw your consent at any time (subject to legal limitations)

  • Request deletion of your information

  • File a complaint with the Privacy Commissioner of Canada if you believe your rights have been violated

12. Children's Privacy Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete it.

13. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically to stay informed.

14. Contact Us If you have any questions or concerns about this Privacy Policy, please contact us at:

Oakley Health
Email: hi@oakleyhealth.co